Frequently Asked Questions

Questions

I downloaded the Curable App from the App Store. How do I "become a participant" and access the exercises and techniques?
What is Curable?
What does the Curable program involve?
How long does Curable take to use properly? ​ ​
What is the biopsychosocial approach?
Is the biopsychosocial approach trying to say that I’m making up my pain? That it’s all in my head?
Will Curable ask me to change things about myself?
Who is Curable suitable for?
Can I still take my pain medication while I use the Curable program?
Who’s behind Curable?
What do I need to follow the program?
What support do I get?
Is my personal information safe?
Will I be able to use Curable if I’m not technical?

Answers

I downloaded the Curable App from the App Store. How do I "become a participant" and access the exercises and techniques?

To access the full Curable program, you must purchase a monthly, annual, or lifetime subscription. This process must be completed on your desktop or mobile browser. Click here to log in using your existing username and password, and to update your subscription preferences.

What is Curable?

Curable is an online pain psychology program.

Modern research tells us that recurring pain is caused by multiple complex and interconnected factors. Treatments like drugs or chiropractic try to target some of the chemical or structural issues, but these issues are only part of the equation when it comes to recurring pain.

It is now well-accepted by pain researchers that factors in our brain - such as the way we think and behave - play a major role in how physical pain recurs. The brain and nervous system create patterns around these thoughts and behaviors, and the cycle of pain gets programmed in. So even if pain started with a physical injury or illness, if it persists for a long period of time then it's likely that the brain has started to play a more significant role.

Fortunately, the cycle of pain can often be “de-programmed” as well. Curable educates and trains chronic pain sufferers about this.

The entire program takes place online via a personal computer, tablet device, or smartphone and is delivered via a virtual pain coach. Curable is compatible with almost every device - Apple, Android, Windows, and more. Simply visit curablehealth.com/clara to get started.

What does the Curable program involve?

Every Curable user gets access to Clara, a virtual pain coach. Interacting with Clara is like text messaging a friend. Except in Clara’s case, it’s a friend who wants to talk to you about your pain, has a lot of scientific information at her fingertips, and sends you interesting new lessons and exercises that help you reverse the cycle of pain going on your brain.

How long does Curable take to use properly?

Each one of Clara’s lessons or exercises lasts anywhere from 5 to 20 minutes. At the outset, Curable is designed for users to go through one lesson in a day, three days a week. The time between exercises is as important as the exercises themselves for your mind to process what you've learned.

But the pace is really up to you. There is no correlation between the total number of exercises you complete - or how quickly you complete them - and when you will begin to experience relief. To get the most from the program, you are encouraged to take your time to really understand each lesson, and honestly dig into the factors that may be contributing to your recurring pain. Racing through the program to “feel better faster” will not work.

In a survey of Curable users, some have reported a reduction to zero pain within just 3 weeks of using the app. While others have seen a gradual decline that has taken months of practice and patience. Everybody’s experience with pain is totally unique, and therefore everybody’s journey towards relief is different as well.

What is THE BIOPSYCHOSOCIAL APPROACH?

The biopsychosocial approach addresses pain from multiple angles: physical, psychological, and emotional. It uses what scientists know to be true about the connection between the brain and physical pain signals in order to reverse these signals over time. Think of it as “re-training your brain” or “reversing the cycle of pain.” Curable guides users through biopsychosocial lessons and techniques. To create Curable, we have taken the hard work of many doctors and researchers over the past 40 years and packaged their principles into an app.

The  biopsychosocial approach is based in the understanding that the brain has a much greater influence over physical sensations in our bodies than we once thought. Modern pain science and medical research tells us that the body’s pain system is quite complex and interconnected - involving physical factors (such as genetics and hormones) and non-physical factors (such as the thoughts and emotions contained in our brains).

When it comes to recurring pain, the brain, nervous system, and body have locked into a painful cycle. The  biopsychosocial approach educates pain sufferers on the patterns and habits that might be reinforcing the painful cycle, and the powerful new patterns and habits that can break it.

The  biopsychosocial approach has helped millions of people get rid of the real, physical pain in their bodies. For more information on this approach:

Is the biopsychosocial approach trying to say that I’m making up my pain? That it’s all in my head?

No. Chronic pain can be excruciating, and it results from real physical changes that are taking place in the body. There is nothing "imaginary" about the pain that is taking place. Pain can often start after a physical injury that causes tissue damage, but as time passes and the tissue heals, the pain may stay.

Often the brain become involved in this perpetuation of pain. As one famous pain researcher says: “Pain does not exist until the brain says it does.”

Will Curable ask me to change things about myself?

You will never have to change anything you do not wish to change. At the very least, Curable will educate you on a different way to think about your relationship with your pain.

But you may consider honestly self-evaluating the type of thought and behavior patterns that could be contributing to your pain, and making changes to those pain-creating thoughts and behaviors.

Who is Curable suitable for?

If you want to improve your quality of life and pain, and you’re willing to put in some time and effort, then Curable could be for you. Although it can help with many aspects in your life, Curable was developed to help with chronic pain, which is any pain that has lasted or has been reoccurring longer than three months. However, all users are strongly encouraged to consult their doctor before starting any health program, including Curable.

Can I still take my pain medication while I use the Curable program?

Curable does not ask or encourage you to make changes to your medication regimen. As with all decisions regarding medication, you should consult your doctor before making any changes.

Who’s behind Curable?

Curable was founded by three people who formerly suffered from chronic pain. Each of Curable’s founders got rid of their pain through the methods that Curable delivers, all at different speeds and in different ways. They realized that there were millions of others who could benefit from the approach, and thus Curable was born. Curable is supported by many of the most prominent doctors who practice biopsychosocial pain medicine, including Dr. John Stracks at Northwestern Memorial in Chicago. In fact, it was Dr. Stracks who helped one of our founders eliminate her migraines, sciatica, and knee pain. Read about our full team here.

What do I need to follow the program?

To enjoy the full Curable program you need one of the following devices, and an internet connection:

  • a personal computer
  • a tablet (iPad, Android, or other)
  • a smartphone (iPhone, Android, or other)

Curable syncs across these devices too. So you can do one lesson on your tablet, the next on your computer, and another on your phone...and Curable knows where you’re supposed to be at all times.

What support do I get?

You have 24/7 direct email access to the Curable team for any and all questions you may have. These questions could include how you are supposed to do a certain exercise, what a certain lesson is supposed to mean, technical issues with the software, and more. Our main goal is to help you feel better, so it’s never a bother responding to user questions.

Is my personal information safe?

We take your privacy very seriously, and your information is safe with us. Read a more detailed description of our privacy policy here.

Will I be able to use Curable if I’m not technical?

Yes! Curable has been designed to be as user-friendly as possible, and Clara is there to guide you through all of the tools and techniques. Plus you can redo any lesson or exercise at any time by using the roadmap part of the app. In addition, Curable staff is always on call to answer any questions you have.